October 28, 2013 at eight:17 pm I've a criticism plus a constructive remark to say about two distinctive shops. This will likely be short simply because I’m extremely upset. I went to stonestown endlessly 21 in San Francisco as well as the personnel was really valuable in finding a leading that has offered out in the region. She went away from he way (Angelique) among Some others and shopper serviced me towards the fullest. She discovered the very best in sacramento near where by my sister lived and known as me to tell that it was on hold and bravo. Wonderful work. The Roseville for good had the very best in hold and afterwards offered it soon after promising to accomadate one more day since my sister couldn't enable it to be in Saturday. Sunday rolls all over and it’s gone and will not be Found anyplace.
I checked out your Supervisor and said, “You understand what? Forget it. Just give me my a refund and I’m from below. I’m not about to argue along with you in front of my daughter along with other customers.†Your Manger then experienced the audacity to state to me, “We don’t give refunds. We only give retail store credit or a fair Trade.†I had been flabbergasted, and responded, “I haven’t even left The shop still … it’s been fewer than 4 minutes since you rang me up.
January seven, 2016 at 2:forty seven pm I'd THE WORST CUSTOMER SERVICE OF MY Lifetime!!!!!! After a quite lengthy cargo time, I get a package deal yesterday. It absolutely was a very small box, that is odd because I purchased a jacket. I opened the box only to find out that you choose to all delivered me the incorrect item. I necessary this merchandise for a visit I had been getting and necessary it by Friday. I called Customer service and spoke with a few Really RUDE gentleman named ET? ER? I stated to him the specific situation and Permit him know the get summary had the right merchandise even so the product was a pressed powder. I even gave him the selection detailed around the pressed powder.. He then proceeded to tell me after I asked for the CORRECT merchandise being transported to me expedited since I desired it for my vacation, that the only real Believe I could do was put a brand new buy. UH WHAT?! Why would I position an buy and purchase an product I presently compensated for??! Definitely that wasn’t a solution. He then mentioned I could return the powder and shell out postage (why would I pay to return an I merchandise I didn’t buy?!) and after that they'd ship me the jacket. No, I need the jacket I Initially Requested!!!!!! He explained and I quotation “We can't enable you to†, “There's nothing we are able to do†Are you presently really serious?! I questioned to speak with a supervisor and he said that there wasn’t any. That they would tell me the identical issue, and you all don’t have an escalation staff. What type of customer support Centre Is that this?! Ridiculous. The customer support rep was Definitely impolite and lacked any emotion.
Dwight later on can make Jim his assistant on the regional supervisor and The 2 officially finish their grudge.
Luckily, the cashier disregarded her rhetoric and permitted the transactions. Immediately after paying for, my nieces and I waited outdoors The shop for the security guard to reach. When he arrived, the supervisor came out and stated that she needed my nieces and I to get banned from The shop as well as the shopping mall since “I belittled her before her workersâ€. The security guard responded, “That belittling will not be lead to sufficient for such an motionâ€. The supervisor then ran again into The shop. The security guard then knowledgeable me that he was going to write down a violation fantastic from The shop for closing early with no authorization from shopping mall management, and that I need to file a formal criticism with Eternally 21 Company for this manager’s refusal to offer her identify, and failure to display Qualified perform reflective with the Without end 21 Business.
November 28, 2015 at four:27 pm recently shopped there for Black Friday n the cashier can’t get me two times for an merchandise . Had I not checked out the receipt on line in my e mail I'd have not known called the direct locale they gave me a variety to connect with n Those people ppl mentioned I needed to call The shop immediately for them to handle The problem called the retail store yet again she sis she would need to take my name n variety n phone me again at the time company resolves this issue of returning MY A reimbursement Which the CASHIER Above CHARGED ME FOR !!!! Preposterous
December thirteen, 2014 at 11:thirty am Following studying these, I find that we all have comparable problems. You might want to truly take care of them or you’re likely to shed a whole lot of customers. You’ve shed me. I’ve been purchasing on the net from Forever 21 For some time mainly because I absolutely dislike buying in the outlets. They're a multitude and you can’t find nearly anything you would like. I put an buy on line an incredibly very long time back and however have not gained it. I was advised it just requires a monitoring selection, if it is just that straightforward, then get it done! The people I spoke to have already been rude and useless. Reducing me off instead of permitting me talk simply because they didn’t choose to listen to what I was stating.
December 23, 2015 at three:22 pm What kind of small business is your organization is attempting to operate? You have got representatives that don’t know how to converse assets, know how to accessibility methods, and will likely not deliver any help with very simple questions. Your techniques are obviously antiquated and you really shouldn't have on-line orders. There should right teaching and place dollars into very good Make contact with Associates and devices. Perhaps you could look up a Fortune five hundred company like USAA to find out how they score so higher for customer care.
January 24, 2017 at 4:48 pm This is look at this now the most important bit of crap company There exists! Worst customer care I've at any time experienced And that i to am inside the retail customer service discipline and I am disgusted with how I have been handled! Under no circumstances at any time buy from this firm! I ordered a costume on line which i was obtaining married in, I used to be to become married on Dec 21 2016 and my costume arrived at the incorrect apartment on December 20. My dress acquired delivered to the wrong apt And that i even paid out the additional 22$ to acquire it sent above at once. I under no circumstances received my costume And that i in no way got reimbursed for it both. I known as and complained at the very least 15 occasions no joke and these pieces of XXXXX will do practically nothing over it! UPS reported they would reimburse permanently 21 for the mistake after which for good would reimburse me which I really should be initially anyway but besides that ups can’t do everything right until endlessly opens up a declare which they will not do for whichever reason! In order that they ruined my wedding day by not possessing my dress and they are not spending me back for a gown I never gained either. I have talked with supervisors and plenty of the idiotic team which have. I am not done preventing this I will get this to courtroom which I am in the whole process of submitting a lawsuit now. I have never been so indignant dissapointed dissatisfied and disgusted with some other business.
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Message : Hello there, I ordered several tops for my daughters online and they shrunk when they ended up washed and my daughters can't don them anymore, as They're now “crop†tops and aren’t allowed within their educational institutions. I’ve been pretty dissatisfied in the standard of your merchandise. Among the purchase numbers is 53557563 and the product number is 2000167386. Another product is from purchase 52808178 and it absolutely was product variety 2000077099. These shirts were being washed in cold h2o so I’m undecided why they might shrink? I’m so pissed off with attempting to return points at the store because the shipping and delivery invoice is necessary and at this time, we don’t have it any longer mainly because they had been acquired a while ago and my daughters saved these new shirts to don to highschool.
This directive could very likely be an unfair labor observe underneath the Nationwide Labor Relations Act, in addition to a violation of prevalent regulation privacy guidelines.
The crabtree valley mall in NC is severely overlook managed and the fireplace exits, Indeed, exits, all of these are Consistently blocked. I’m the sole staff there that does nearly anything about this, so possibly have had blocked fireplace exits these 3 months I are employed without hrs, constituting a sever risk to any customers and people Operating for yourself.
As a former customer support manager and trainee of a telecommunication corporation, it is clear this lady is needing some severe customer care retraining and may not hold a managerial situation right until these time.